Isla Bohemia is more than happy to exchange your bikini if it is in it's original condition and was bought at regular price if you choose the wrong size. Customers wishing to exchange merchandise must contact Isla Bohemia via firstname.lastname@example.org within 7 days of receipt of item. The merchandise must be in original condition, in original packaging, with a completed exchange form and original hang-tags must be still attached. Customer may try on bikini for sizing purposes only OVER TOP of clean underwear- any further use of swimwear voids exchange. Isla Bohemia has an Exchange Only policy.
Isla Bohemia will ship the new item back for free, however the customer is responsible for shipping fees when sending the item back.
* If the customer has received an incorrect order or faulty garment, shipping charges will be refunded (standard shipping only). If customer receives a damaged item, they must contact us within 48 hours of delivery. Any delays in this regard may make the item ineligible for return. Please note if the customer wears their received incorrect order or faulty garment this voids exchange.
All Sale, Promo or Discount items are ineligible for exchange.
Customers willing to exchange can only exchange for the same style in a different size.
Customers willing to exchange for a sold out item must then select an available item for the same price in its place.
IF YOU WISH TO MAKE AN EXCHANGE FOLLOW THESE SIMPLE STEPS:
• You may try on your bikini for sizing purposes over top of clean lingerie. If it does not fit, you may exchange it as long as it is unused, unwashed, undamaged, unaltered and unworn.
• Contact email@example.com within 7 days of receipt of item(s) with name, order #, style, reason for exchange, current size and size wanted. We will send a returns form along with the return address.
• Post your item/s back in original packaging along with the returns form. Items must be posted back within 7 days of receiving the returns form (14 days maximum since the item was received). Merchandise must be in original condition, unworn, unwashed, unused, unscented, hang-tags undamaged and still attached . Returns sheet must be included in package. We strongly recommend you have an appropriate method of tracking your exchange. We are not responsible for lost or misdirected exchanges.
• Isla Bohemia will cover the cost for standard shipping to get the exchange back to you. If you want your new product to have express shipping, please include a pre-paid postage satchel. These can be easily obtained at your local post office.
• Once we receive the item we will inspect it for signs of wear, damage or wash. If the item is in original condition, your exchange will be posted back to you within 7 days.
• Items MUST meet the following requirements or your exchange will NOT be processed:
- All tags are still attached
- Items are in original condition, unworn
- NO perfume/makeup/deodorant/scents/smoke (odorless!)
- NO hair (human or animal)
- Items have not been washed or wet
- Items are in original packaging
- Returns form is filled out and included
We reserve the right to deny exchanges should they be returned damaged, worn or in any way do not appear to be in original condition.
***Isla Bohemia does NOT place hygienic liners on our bikini bottoms. This is because we have found that when parcels sit in heated conditions with shipping carriers, the liners can become very difficult or impossible to remove without leaving behind sticky residue. For this reason we INSIST that if you are unsure of sizing and may need an exchange, bikini bottoms must be tried on over top of a clean pair of panties. If you send back a bikini bottom with the intention to have it exchanged and it has been worn, it will be sent back to you at your cost and no exchange will be issued.***
Other important information regarding our bikinis:
As our pieces are artisanal hand crafted one by one, there may be about 1 cm allowance difference in pieces.
Seamless bikinis have a tendency to fold over slightly, exposing the edges of reversible side, this is normal.
Print/pattern positioning of each piece will vary, each being unique and no piece will ever look the same. Differences in screen resolution may result in colors appearing lighter, darker, duller, brighter, etc. depending on the monitor.
Bottoms should fit very snug! This does not mean you need a bigger size - swimwear fabric has the tendency to relax and conform to your body after a few wears.